Frequently asked questions
- Processing
- Same-day
- Freight
- LTL & international, arranged
- Hours
- Mon–Fri 9–5 Central
- Returns
- 30-day returns
- Ordering
- PO / tax-exempt
- Quotes
- In writing, 24–48 hrs
Orders and business purchasing
How do I request a quote?
How do I request a quote?
Send a quote request with the part number, quantity and need-by date, or a nameplate photo. You get pricing, availability, lead time and freight in one written quote, with a quote ID your team can reference. Or call (612) 449-0646.
Do you accept purchase orders?
Do you accept purchase orders?
Yes, from established businesses. Send the PO with your quote request and the order runs in the same email thread, so your team can approve it quickly.
Do you support tax-exempt purchases?
Do you support tax-exempt purchases?
Yes. Send your exemption certificate with the quote request or the order and we process it tax-exempt.
How do I cancel or edit an order?
How do I cancel or edit an order?
Email sales@dwpindustrial.io or call (612) 449-0646 with your order number as soon as you can. Most orders are processed the same business day, so we cannot promise a change after 24 hours.
How can I track my order?
How can I track my order?
The shipping confirmation email carries the tracking number and a link to the carrier. If you have an account, the order page shows the same link.
What if there is a problem with my order, or part of it is missing?
What if there is a problem with my order, or part of it is missing?
Check the shipping confirmation first; larger orders sometimes ship in more than one piece. Then send us the order number and what is wrong and we sort it out.
Returns and guarantees
What is your returns policy?
What is your returns policy?
You can return an item within 30 days of delivery. If it is defective, we cover the return shipping and refund or replace it. If it is not defective, it comes back unused in its original packaging and you pay the return shipping.
How do I initiate a return?
How do I initiate a return?
Email or call with the order number and the reason. We send the instructions and the return address.
Are your products covered by manufacturer warranties?
Are your products covered by manufacturer warranties?
Used and surplus units are bought independently, so they carry no manufacturer warranty or support. They are covered by our 30-day return policy. Remanufactured controls carry a 2-year warranty from the date of installation, and units built new to the original design carry a 2-year warranty from the date of purchase. DWP is your supplier, and you deal with us from quote to delivery.
How do I know the equipment matches the listing?
How do I know the equipment matches the listing?
We check the nameplate, the spec sheet and the photos before a unit is listed. The photos are of the unit you receive.
How long does it take to process my return?
How long does it take to process my return?
Refunds go back to the original payment method within 5 to 7 business days of the item arriving here.
Shipping and tracking
When does my order go out?
When does my order go out?
Orders are processed the same business day, Monday to Friday. Transit time depends on the service you pick: ground, two-day, overnight or LTL freight.
How much does freight shipping cost?
How much does freight shipping cost?
Qualifying orders in the continental US ship freight at a $250 flat rate. Overnight, two-day, ground, LTL and expedited freight are also available; call for a quote on anything time-critical.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes. Call with the need-by date and we find the fastest carrier option that works.
Do you ship internationally?
Do you ship internationally?
Yes, to Canada, Mexico and Europe. Ask for an international freight quote before you order.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If the order has not been processed yet, call or email and we update it. Once it has shipped, we cannot change it.
Sourcing and selling equipment
Can you source equipment that isn't listed on your site?
Can you source equipment that isn't listed on your site?
Yes. If we do not stock it, we find it through dealers, factory reps and the surplus network, including discontinued OEM equipment. Tell us what you need.
Do you buy surplus equipment?
Do you buy surplus equipment?
Yes: pumps, valves, motors, blowers, MRO parts and complete systems. Get an offer for your surplus equipment.