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New buyer setup
For procurement and AP setting up DWP as a supplier for the first time. What your team asks before the first PO: how to order, tax-exempt, W-9, remit-to, freight, returns and warranty scope.
How to order
Three steps. Your PO goes against a written quote, so price, lead time and freight are settled before anything ships.
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Request a quote
Send the part number, quantity and need-by date, or a nameplate photo. Call if something is down.
Request a quote -
Written quote in 24 to 48 hours
Price, availability, lead time and freight in one written quote, with a Quote ID you can share internally.
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Send your PO
PO accepted. Email it to sales@dwpindustrial.io against the quote. Orders get same-day processing.
Email the PO
Phones answered Monday to Friday, 9 to 5 Central: (612) 449-0646. Email any time: sales@dwpindustrial.io.
Paperwork for your vendor file
Send your supplier setup forms to sales@dwpindustrial.io.
Purchase orders
PO accepted. Email the PO with the Quote ID it covers. PO, tax-exempt and freight questions stay in the same thread.
Tax-exempt accounts
Tax-exempt accounts supported. Send your exemption certificate with the quote request or the order and we process it tax-exempt.
Remit-to and bill-to
DWP Industrial Sales1303 NE 7th St
Grand Rapids, MN 55744
Invoice questions: sales@dwpindustrial.io.
Freight and returns
Freight
LTL and international freight arranged. Ships from Grand Rapids, Minnesota.
- Same-day processing, Monday to Friday. Transit depends on the carrier and lane.
- Freight options (LTL or parcel) are on the written quote, so freight is approved with the price.
- Parcel rates show at checkout. With an approved DWP business account, standard ground parcel and single-pallet freight ship free in the lower 48. Specialized, multi-pallet or expedited freight is quoted before it ships.
- Guaranteed freight, hotshot or direct delivery, and specialty freight for oversized equipment.
- International orders quoted on request.
- Customer pickup from our Grand Rapids, Minnesota warehouse.
Returns
30-day returns. The conditions are in our refund policy.
- 30 days. Items may be returned within 30 days of delivery.
- Defective: free return. DWP covers the return shipping. Full refund or replacement.
- Not defective: unused and in the original packaging. Return shipping is the buyer’s. Refunds exclude the original shipping cost.
- Start a return: email the order number and the reason to sales@dwpindustrial.io. We send a return authorization and the next steps.
Warranty: what is covered
We are not an authorized distributor. What covers a unit depends on what it is.
- Used, surplus and rebuilt units
- Bought independently, so they carry no manufacturer warranty or support. Covered by our 30-day return policy.
- Remanufactured controls and instruments
2-year warranty - 2-year warranty from the date of installation, on every remanufactured line.
- Newly built legacy instruments
2-year warranty - 2-year warranty from the date of purchase, for units built new to the original design (for example Foxboro pneumatics).
DWP is your supplier, and you deal with us from quote to delivery. Call or email us with any claim, whatever the item.
Who to contact
One team handles quotes, POs, AP questions and freight.
- Phone
- (612) 449-0646
Monday to Friday, 9 to 5 Central - sales@dwpindustrial.io
Quotes, POs, tax-exempt certificates, W-9 - Address
- DWP Industrial Sales
1303 NE 7th St
Grand Rapids, MN 55744